To better leverage the brand’s entire supply chain, drive product availability improvements and synchronise its digital and store customer experience, German fashion brand s.Oliver is modernising its distribution processes.
To help improve its service offering across all channels and deliver a more fulfilling customer experience by giving customers greater control of when, where and how they receive goods the company has selected Manhattan Associates.
s.Oliver will deploy Manhattan’s Distributed Order Management and store fulfilment solutions to pool and govern the availability of inventory across its ecommerce and store distribution channels. The new approach will accelerate goods flows, improve stock turns, and reduce capital tied up in excess inventory.
Ansgar Weber, digital operations and IT director at s.Oliver Group explains “Operating complex omni-channel services such as ship-from-store is impossible without having a streamlined and reliable IT infrastructure across all channels. An Order Management System, which fulfils orders against network inventory based on an optimised routing logic, is critical to success.”
“The Manhattan solutions will provide our store associates with a consolidated view of inventory and orders and will better leverage our stores to increase speed to the customer. New click-and-collect and ship-from-store fulfilment options will allow us to get goods into the hands of customers quicker whilst the latter will also complement our distribution centre during peak selling events, such as Black Friday.”